360-degree feedback is a method of gathering feedback about yourself from others, anonymously, using a standard questionnaire. It is an immensely powerful tool for gaining insight into your perceived leadership skills.
The questionnaire is usually structured by the key competencies which are important to your role and organisation. It will comprise a set of questions where respondents will be asked to rate your performance on each competence. There will also be space for them to make comments. We issue the questionnaire to a group people you nominate, generally people who work with you, and know you well. The respondents are split into categories i.e. people who report to you, other colleagues, your manager(s) and possibly others such as suppliers or customers. You will be asked to complete the questionnaire about yourself as well. We combine the responses from everyone into a report. In order that people can feel safe to answer freely, without potential repercussions, responses are shown in the report anonymously. Manager responses, though, are normally attributed.
Because some of the feedback can be sensitive, we do not just send the report to you. We give you the report as part of a conversation with a trained facilitator. We can provide trained consultants. We also provide in-house 360-degree facilitation training.
There are several key aspects to making the best use of 360-degree feedback. The most successful managers are those who seek first to understand feedback - rather than become defensive and reject it. It is important to recognise what ratings and comments surprise you, confirm your preconceptions, or you disagree with. It is important to sort the wheat from the chaff. Which issues raised do you most wish to address and which are noise. The next steps are to prioritise what you want to change, come up with a plan to achieve the change, to put it into action and to monitor progress.
We offer four standard questionnaires, based on the idea of the leadership pipeline:
We can also provide customised questionnaires based on your own competency framework, job role or level of seniority.
We also provide Pulse Feedback.